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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-US" style="font-size:18.0pt;font-family:"Verdana","sans-serif";color:#0064A2">SAM</span></b><b><span lang="EN-US" style="font-size:18.0pt;font-family:"Verdana","sans-serif";color:#001828">
– STANDARDS AND </span></b><b><span lang="EN-US" style="font-size:18.0pt;font-family:"Verdana","sans-serif";color:#0064A2">MORE…</span></b><b><span lang="EN-US" style="font-size:18.0pt;font-family:"Verdana","sans-serif";color:#001828"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-US" style="font-family:"Verdana","sans-serif";color:#001828">GmbH & Co.
</span></b><b><span style="font-family:"Verdana","sans-serif";color:#001828">KG</span></b><span style="font-family:"Verdana","sans-serif";color:#001828"><br>
Lochhamer Straße 31<br>
DE-82152 Planegg-Martinsried</span><span style="font-size:12.0pt;font-family:"Verdana","sans-serif";color:#001828"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-family:"Verdana","sans-serif";color:#CC0033">neu ab 28. März 2013:</span></b><span style="font-family:"Verdana","sans-serif";color:#001828"><br>
Franz-Schuster-Strasse 3<br>
DE-82061 Neuried<o:p></o:p></span></p>
<p class="MsoNormal">http://www.standardsandmore.com/de/<span style="color:windowtext"><o:p></o:p></span></p>
<p class="samblau">WIR SUCHEN ZU SOFORT:<o:p></o:p></p>
<p class="samblau"><strong><span style="font-family:"Verdana","sans-serif"">Kundenbetreuer(in) für ganz Europa</span></strong><br>
Anforderungen:<br>
- Diplom-Bibliothekar(in) oder vergleichbar<br>
- Erfahrung mit Produktschulungen/Kundentraining<br>
- fließend Englisch, weitere Sprachen erwünscht<br>
- Reisebereitschaft (ca. 10 Tage im Monat)<o:p></o:p></p>
<p class="samblau">Das detaillierte Anforderungsprofil nachstehend in englisch:<o:p></o:p></p>
<p><strong><span lang="EN-US" style="font-family:"Verdana","sans-serif"">IEEE Client Services and University Partnership Program Manager
</span></strong><span lang="EN-US"><o:p></o:p></span></p>
<p><strong><span lang="EN-US" style="font-family:"Verdana","sans-serif"">Job Functions
</span></strong><span lang="EN-US"><o:p></o:p></span></p>
<p><span lang="EN-US">Develop and implement programs and events that build customer relationships and drive IEEE usage and awareness for user communities, including librarians, engineers, researchers, students and faculty
<o:p></o:p></span></p>
<p><span lang="EN-US">Train librarians, end-users, regional sales staff and dealers in effective use of IEEE digital library and electronic information products through on-site visits, phone support, email support, and internet conferencing
<o:p></o:p></span></p>
<p><span lang="EN-US">Work closely with European representatives and IEEE Area Manager to identify awareness, training and public relations opportunities<o:p></o:p></span></p>
<p><span lang="EN-US">Represent IEEE in Europe by organizing complex events, such as IEEE Xplore User Groups, university/industry outreach programs and various public speaking opportunities
<o:p></o:p></span></p>
<p><span lang="EN-US">Support initiatives and information needs of IEEE Student Branches selected to participate in the University Partnership Program.
<o:p></o:p></span></p>
<p><span lang="EN-US">Travel as needed, for conferences, customer visits, training and awareness events.
<o:p></o:p></span></p>
<p><span lang="EN-US">Provide customer feedback on product content and functionality to be incorporated into the product development improvement process.
<o:p></o:p></span></p>
<p><span lang="EN-US">Plan complex events with IEEE staff, members and volunteers
<o:p></o:p></span></p>
<p><span lang="EN-US">Build society awareness and loyalty and support IEEE membership marketing as needed<o:p></o:p></span></p>
<p><span lang="EN-US">Participate in the creation of promotional and training materials for electronic information products, as needed
<o:p></o:p></span></p>
<p><span lang="EN-US">Track customer comments and suggestions for IEEE digital library interface and other information products and report to IEEE team regularly.<o:p></o:p></span></p>
<p><span lang="EN-US">Prepare weekly reports to document activity to IEEE staff in U.S.<o:p></o:p></span></p>
<p><span lang="EN-US">Meet regularly with manager and Client Services team in U.S. via internet conferencing.<o:p></o:p></span></p>
<p><strong><span lang="EN-US" style="font-family:"Verdana","sans-serif"">Knowledge</span></strong><span lang="EN-US">:
<o:p></o:p></span></p>
<p><span lang="EN-US">Masters degree in Library/Information Sciences required. <o:p>
</o:p></span></p>
<p><span lang="EN-US">Local language and English fluency required.<o:p></o:p></span></p>
<p><span lang="EN-US">Five years experience in a university, corporate or government library strongly desired.<o:p></o:p></span></p>
<p><span lang="EN-US">Proven online search expertise<o:p></o:p></span></p>
<p><span lang="EN-US">Ability to travel up to 50% of the time within local European territory with occasional trips to the US, as needed
<o:p></o:p></span></p>
<p><span lang="EN-US">Knowledge of information industry and library trends, methods and technologies<o:p></o:p></span></p>
<p><span lang="EN-US">Excellent public speaking and interpersonal skills <o:p></o:p></span></p>
<p><span lang="EN-US">Excellent writing skills<o:p></o:p></span></p>
<p><span lang="EN-US">Demonstrated ability to work independently and plan effective travel itineraries.
<o:p></o:p></span></p>
<p><span lang="EN-US">In-depth understanding of the sales process and current market for high-end electronic subscription products.
<o:p></o:p></span></p>
<p><span lang="EN-US">Strong training experience required -- comfort with electronic information products and ability to demonstrate products one-on-one or for large audiences, both in-person and online, is critical
<o:p></o:p></span></p>
<p><span lang="EN-US">Strong organizational skills; attention to detail <o:p></o:p></span></p>
<p><span lang="EN-US">Experience with scientific digital libraries strongly desired.<o:p></o:p></span></p>
<p><span lang="EN-US">PC skills: Microsoft Excel, Microsoft Word, PowerPoint, WebEx
<o:p></o:p></span></p>
<p><span lang="EN-US"> <o:p></o:p></span></p>
<p><strong><span lang="EN-US" style="font-family:"Verdana","sans-serif"">Problem Solving
</span></strong><span lang="EN-US"><o:p></o:p></span></p>
<p><span lang="EN-US">Ability to clarify training requirements and customize training to the type of organization (corporate vs. academic, interest in a particular technical area, and to experience-level of trainees).
<o:p></o:p></span></p>
<p><span lang="EN-US">Keep current in library trends and technologies to better solve customer problems and issues.
<o:p></o:p></span></p>
<p><span lang="EN-US">Create opportunities to reach out to all area customers, such as regular, free online training, invitations to IEEE events, etc.
<o:p></o:p></span></p>
<p><span lang="EN-US">Keep current with IEEE student group and regional activities to better recommend ideas and events for IEEE Student branches participating in the University Partnership program.
<o:p></o:p></span></p>
<p><span lang="EN-US">Direct customer concerns or questions to correct IEEE business unit, local area dealer, or member network<o:p></o:p></span></p>
<p><span lang="EN-US">Plan travel in order to reach key accounts in a cost-effective way, while completing other work.
<o:p></o:p></span></p>
<p><strong><span lang="EN-US" style="font-family:"Verdana","sans-serif"">Interpersonal Skills:
</span></strong><span lang="EN-US"><o:p></o:p></span></p>
<p><span lang="EN-US">Frequent contact and coordination with remote and disparate groups will be critical to the success of this individual.
<o:p></o:p></span></p>
<p><span lang="EN-US">Ability to work collegially with members of various communities - customers, sales teams, students, librarians, engineering faculty, researchers and IEEE members. The successful Client Service Manager will have an approachable personality
and be able to socialize well within all these groups.<o:p></o:p></span></p>
<p><span lang="EN-US">Highly developed presentation, interpersonal and negotiation skills are critical.
<o:p></o:p></span></p>
<p><strong><span lang="EN-US" style="font-family:"Verdana","sans-serif"">Accountability for Results</span></strong><span lang="EN-US">:
<o:p></o:p></span></p>
<p><span lang="EN-US">Increase number of users/overall usage of online products at local customer sites as measured by usage statistics and number of subscription renewals in territory<o:p></o:p></span></p>
<p><span lang="EN-US">Number of customer visits and users trained as documented by trip reports
<o:p></o:p></span></p>
<p><span lang="EN-US">Number of relationship-building contacts as documented by weekly reports
<o:p></o:p></span></p>
<p><span lang="EN-US">Feedback from customers, sales representatives and colleagues<o:p></o:p></span></p>
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<table><tr><td bgcolor=#ffffff><font color=#000000><pre>-----------------------------------------------------------
Bayerischer Rundfunk; Rundfunkplatz 1; 80335 München
Telefon: +49 89 590001; E-Mail: info@BR.de; Website: BR.de</pre></font></td></tr></table>