[medoc] Stellenausschreibung für BibliothekarIn/DokumentarIn

[Gruenewald, Ruth]

SAM - STANDARDS AND MORE...
GmbH & Co. KG
Lochhamer Straße 31
DE-82152 Planegg-Martinsried
neu ab 28. März 2013:
Franz-Schuster-Strasse 3
DE-82061 Neuried
http://www.standardsandmore.com/de/

WIR SUCHEN ZU SOFORT:

Kundenbetreuer(in) für ganz Europa
Anforderungen:
- Diplom-Bibliothekar(in) oder vergleichbar
- Erfahrung mit Produktschulungen/Kundentraining
- fließend Englisch, weitere Sprachen erwünscht
- Reisebereitschaft (ca. 10 Tage im Monat)

Das detaillierte Anforderungsprofil nachstehend in englisch:

IEEE Client Services and University Partnership Program Manager

Job Functions

Develop and implement programs and events that build customer relationships and drive IEEE usage and awareness for user communities, including librarians, engineers, researchers, students and faculty

Train librarians, end-users, regional sales staff and dealers in effective use of IEEE digital library and electronic information products through on-site visits, phone support, email support, and internet conferencing

Work closely with European representatives and IEEE Area Manager to identify awareness, training and public relations opportunities

Represent IEEE in Europe by organizing complex events, such as IEEE Xplore User Groups, university/industry outreach programs and various public speaking opportunities

Support initiatives and information needs of IEEE Student Branches selected to participate in the University Partnership Program.

Travel as needed, for conferences, customer visits, training and awareness events.

Provide customer feedback on product content and functionality to be incorporated into the product development improvement process.

Plan complex events with IEEE staff, members and volunteers

Build society awareness and loyalty and support IEEE membership marketing as needed

Participate in the creation of promotional and training materials for electronic information products, as needed

Track customer comments and suggestions for IEEE digital library interface and other information products and report to IEEE team regularly.

Prepare weekly reports to document activity to IEEE staff in U.S.

Meet regularly with manager and Client Services team in U.S. via internet conferencing.

Knowledge:

Masters degree in Library/Information Sciences required.

Local language and English fluency required.

Five years experience in a university, corporate or government library strongly desired.

Proven online search expertise

Ability to travel up to 50% of the time within local European territory with occasional trips to the US, as needed

Knowledge of information industry and library trends, methods and technologies

Excellent public speaking and interpersonal skills

Excellent writing skills

Demonstrated ability to work independently and plan effective travel itineraries.

In-depth understanding of the sales process and current market for high-end electronic subscription products.

Strong training experience required -- comfort with electronic information products and ability to demonstrate products one-on-one or for large audiences, both in-person and online, is critical

Strong organizational skills; attention to detail

Experience with scientific digital libraries strongly desired.

PC skills: Microsoft Excel, Microsoft Word, PowerPoint, WebEx



Problem Solving

Ability to clarify training requirements and customize training to the type of organization (corporate vs. academic, interest in a particular technical area, and to experience-level of trainees).

Keep current in library trends and technologies to better solve customer problems and issues.

Create opportunities to reach out to all area customers, such as regular, free online training, invitations to IEEE events, etc.

Keep current with IEEE student group and regional activities to better recommend ideas and events for IEEE Student branches participating in the University Partnership program.

Direct customer concerns or questions to correct IEEE business unit, local area dealer, or member network

Plan travel in order to reach key accounts in a cost-effective way, while completing other work.

Interpersonal Skills:

Frequent contact and coordination with remote and disparate groups will be critical to the success of this individual.

Ability to work collegially with members of various communities - customers, sales teams, students, librarians, engineering faculty, researchers and IEEE members.  The successful Client Service Manager will have an approachable personality and be able to socialize well within all these groups.

Highly developed presentation, interpersonal and negotiation skills are critical.

Accountability for Results:

Increase number of users/overall usage of online products at local customer sites as measured by usage statistics and number of subscription renewals in territory

Number of customer visits and users trained as documented by trip reports

Number of relationship-building contacts as documented by weekly reports

Feedback from customers, sales representatives and colleagues






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